Welcome to Learnerfy (“we”, “us”, or “our”). We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our website learnerfy.in (the “Website”) or our services.
1. Information We Collect
We collect various types of information in order to provide and improve our services. This includes:
a) Personal Information
- Full name
- Email address
- Phone number
- Date of birth (where required)
- Address (if required for physical deliveries, certificates, billing)
- Educational background (optional or depending on the course)
- Payment and billing information (such as transaction IDs, card or bank info, where needed)
b) Technical / Usage Information
- IP address
- Browser type and version
- Device used (mobile, desktop, tablet)
- Operating system
- Pages visited, time spent, clicks, navigation behavior within the Website
- Referrer URL (the site you came from)
- Location (approximate, inferred from IP)
c) Other Information
- Uploaded documents (assignments, identity proofs, etc.)
- Feedback, survey responses, support queries
- Any information you provide in profiles or registrations
2. How We Use Your Information
We use your information for the following purposes:
- To create, manage, and maintain your account
- To verify your identity (if required)
- To process payments, billing, refunds
- To provide course access, deliver digital materials, issue certificates
- To communicate with you: confirmations, announcements, reminders, customer support
- To analyse usage of the Website and improve our services and offerings
- To personalize your experience (e.g. remembering preferences)
- To comply with legal obligations (e.g. taxes, audit, law enforcement)
- For marketing (emails, messages, SMS) only if you have consented or as permitted by law
3. Legal Basis / Your Consent
- Where required under law, we will obtain your consent to process your personal data.
- You have the right to withdraw consent at any time where processing is based on consent.
- We will retain data as necessary for contractual or legal purposes even if you withdraw consent for other uses.
4. Sharing Your Information
We do not sell or rent your personal information. However, we may share your information in the following situations:
- With service providers (payment gateways, email service providers, hosting providers, analytics providers) who help us deliver our services
- With instructors or mentors if needed, for delivering or evaluating course content
- With legal or government authorities when required by law or regulation
- With third-party tools (analytics, marketing automation) in anonymized or aggregated form as far as possible
5. Data Retention
- We will retain personal data for as long as your account is active or as needed to provide the services.
- After account deletion or when no longer needed, we will securely delete or anonymize your data, except where retention is required by law (e.g. tax/billing records).
6. Cookies & Tracking Technologies
- We use cookies and similar technologies to enable basic site functionality, improve user experience, analyze site usage, and for marketing purposes (if consented).
- Types of cookies may include: session cookies, persistent cookies, third‑party cookies (for analytics/ad tracking).
- You can accept or reject non‑essential cookies. You can also clear cookies via browser settings.
7. Security
- We take appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, theft, alteration, or misuse.
- Measures may include SSL/TLS encryption, secure server infrastructure, access controls.
- However, no system is 100% secure; while we strive to protect your data, we cannot guarantee absolute security.
8. Your Rights
Depending on applicable law, you may have the following rights:
- Access your personal data
- Correct or update inaccurate or incomplete information
- Request deletion of your personal data
- Withdraw consent for certain uses
- Object to or restrict processing of your data in certain cases
- Request data portability (if applicable)
To exercise these rights, you may contact us (see section 11 below). We will respond within a reasonable time frame as required by law.
9. Minors
- We do not knowingly collect personal information from children under the age of 13 without parental or guardian consent.
- If you believe we have collected information from someone under 13 without such consent, please contact us for prompt deletion.
10. Third‑Party Links
- Our Website may include links to third‑party websites or services. We are not responsible for the privacy practices or content of those websites.
- We encourage you to read the privacy policies of any third‑party sites you visit.
11. Changes to This Policy
- We may modify this Privacy Policy from time to time.
- Updated versions will be posted on this page with a revised “Effective Date”.
- Your continued use of the Website after changes indicates your acceptance of the revised policy.
12. Contact Us
If you have any questions about this Privacy Policy, your data, or your rights, you can contact us:
Learnerfy
Address: 55, 2nd Floor, Western Marg, Lane No. 2, Saiyad‑ul‑ajab, Near Saket Metro Station, New Delhi, Delhi 110030
Email: info@learnerfy.in
Phone/WhatsApp: +91 7015812890
Website: https://learnerfy.in